Terms & Conditions

TERMS AND CONDITIONS OF PERSONAL TRAINING SERVICES

These terms and conditions form part of your agreement with Smalley Wellbeing Limited.

By making a payment for any package at Smalley Wellbeing Limited, you accept the terms herein, forming a legal agreement between us so please make sure that you read them carefully and understand them. If you have any questions, please ask.

Purchasing Sessions and Bookings

Sessions purchases can be made via bank transfer.

All bookings are to be made through Zara via phone or email.

Payments

All payments must be made in full, via bank transfer, prior to any session being undertaken. You may request a copy of this agreement, along with the receipt for any payment you make.

Sessions Cancelled

We require a minimum of 24 hours’ prior notice of any cancellation of any appointments booked. This must be made directly to Zara by email or telephone.

Sessions cancelled without 24 hours’ prior notice, will be charged for and deducted from your package total.

Cancellation charges may be reviewed and potentially overturned in the case of a serious medical emergency or severe travel disruptions, where sufficient evidence can be provided.

If Zara needs to rebook your session due to Zara’s absence or unavailability, she will always endeavour to offer you an alternative option as close to your preferred day and time.

If Zara need to cancel your session with less than 24 hours’ notice and cannot provide an alternative time and day that suits you, the session will be returned to your package for use at a future time.

Lateness

If Zara is not available to start your session on time, she will either start the full session as soon as she gets there, add time to your next session if you’re unable to do this or rearrange the session completely should you prefer.

If you are late for your session, your session will be reduced in accordance with that time.

Expiry and Extensions

All packages have a 6-month expiry, after which time any unused sessions will be lost and no refund will be made. This is to ensure that we can deliver all required sessions in an appropriate time frame for you to achieve your goals.

Packages may be extended for between one month and 12 full calendar months for the following reasons only:

• Pregnancy

• Serious illness

• Serious injury

• Redundancy

To extend your package you must contact Zara directly; she may ask you to provide proof to confirm your extension.

Refunds

Refund may be requested in writing. Any supporting documentation should be provided at the same time. All refunds are at the discretion of Zara.